FAQ's

WHERE DO YOU DELIVER TO AND WHAT DOES IT COST?

Delivery is available anywhere in South Africa at a flat rate of R59. 
Free shipping on orders more than R800.
Free pickup in Stellenbosch.

HOW LONG DOES DELIVERY TAKE?

Your parcel will be delivered in 2-6 business days from order (excluding day of order), depending on your location and time of order.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a confirmation email with a tracking number and the name of the courier used for your delivery.

HOW DOES PICKUP WORK?

Once you've placed your order, you will receive a Whatsapp with the exact address in Stellenbosch.

Pickups are available after 5pm in the suburb of Brandwacht, Stellenbosch. Unfortunately, no pickups available before 5pm.

THERE WAS A MISTAKE WITH MY ORDER? MY ORDER ARRIVED DAMAGED WHAT DO I DO?

Please email us at info@thecreated.co.za with a photograph and description of the problem within 14 days of arrival.

We will replace the product as soon as possible.

CAN I RETURN OR EXCHANGE JEWELLERY?

Due to the nature of the product, we do not offer returns or exchanges.

HOW DO I KNOW MY RING SIZE?

Check out our Ring Size Guide here. The best way to confirm your CORRECT ring size, is to have your finger measured by a JEWELLER.